Last Updated: October 5, 2025

At Sergo Appliance Repair Van Nuys, CA, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website or services. By using our site or contacting us, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you request a quote, schedule an appliance repair, or contact us, we may collect your name, phone number, email address, and physical address to process your request.
• Non-Personal Information: We may gather data such as your IP address, browser type, device information, and website usage patterns (e.g., pages visited, time spent) through cookies and analytics tools to improve our services.
• Service-Related Information: Details about your appliance (e.g., model, issue, type of service required) may be collected to provide tailored recommendations and ensure the best repair services.

2. How We Use Your Information

We use your information to:

• Process and fulfill your appliance repair requests, including scheduling and updates.
• Communicate with you about your repair, provide service updates, and respond to inquiries via phone or email.
• Ensure the best service by verifying appliance details and availability of parts.
• Improve our website and services by analyzing usage trends and user preferences.
• Send promotional offers or updates about our services (you can opt out at any time).

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data in the following cases:

• Service Providers: We work with trusted third parties (e.g., technicians, payment processors, analytics providers) who assist in operating our business. These partners are bound by confidentiality agreements.
• Legal Compliance: We may disclose your information if required by law, such as to comply with local regulations or respond to legal requests (e.g., court orders).
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owner, but it will remain subject to this Privacy Policy.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences (e.g., preferred service type).
• Analyze site traffic and user behavior to improve functionality.

You can disable cookies in your browser settings, but this may limit some features of our site.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes:

• Using secure servers to store your data.
• Limiting access to your information to authorized personnel only.

However, no online system is 100% secure, and we cannot guarantee absolute protection. If a data breach occurs, we will notify affected users as required by law.

6. Your Choices and Rights

You have control over your information:

• Opt-Out: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in our messages.
• Access and Update: To review or update your personal information, contact us at info@sergoappliancerepair.com.
• Delete: You can request the deletion of your data, subject to legal retention requirements (e.g., for billing records).

7. Third-Party Links

Our website may contain links to external sites (e.g., appliance care guides or parts suppliers). We are not responsible for the privacy practices of these sites. We encourage you to review their policies before sharing information.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

Email: info@sergoappliancerepair.com
Phone: (747) 317-5940

Address: 6641 Cantaloupe Ave Van Nuys, CA 91405

We are here to help ensure your privacy while providing you with excellent appliance repair services!